Privacy Policy — Medical Health Appointment Transport LLC (MHAT)
Effective Date: September 09 2026.
Introduction: Medical Health Appointment Transport LLC (“MHAT,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mhatmedride.com or use our non-emergency medical transportation services throughout Arizona.
- By using our website or booking transportation with MHAT, you consent to the practices described in this policy.
2. Information We Collect
A. Personal Information
• Full name
• Phone number
• Email address
• Pickup and drop-off addresses
• Appointment date, time, and destination
• Emergency contact information (optional)
B. Non-Clinical Medical-Related Information
MHAT does not collect or store medical records. We may collect limited non-clinical information necessary for safe transport:
• Mobility needs (wheelchair, walker, assistance required)
• Special transport instructions
• Facility drop-off or pickup requirements
C. Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address
• Browser type and device information
• Pages visited and time spent on the site
• General analytics data to improve site performance3. How We Use Your InformationWe use your information to:
• Schedule and provide transportation services
• Communicate about ride details, confirmations, or changes
• Ensure safety and accessibility accommodations
• Improve website functionality and user experience
• Respond to customer service inquiries
• Maintain business records and compliance requirements
MHAT does not sell your personal information.
4. How We Share Your Information
A. Medical Facilities
Information may be shared with medical offices or facilities to coordinate safe pickup, drop-off, or discharge procedures.
B. Service ProvidersWe may share information with trusted partners who assist with:
• Scheduling and dispatch systems
• Website hosting and security
• Payment processing (if applicable)These providers are required to protect your information.
C. Legal RequirementsWe may disclose information if required to:
• Comply with laws or regulations
• Respond to subpoenas or court orders
• Protect the safety of clients, staff, or the public
5. Data Security
MHAT uses administrative, technical, and physical safeguards to protect your information, including:
• Secure scheduling systems
• Encrypted communication channels
• Restricted access to personal data
While we strive to protect your information, no system is completely secure. We encourage you to protect your own devices and communication channels.
6. Your Rights
Depending on your location and applicable laws, you may have the right to:
• Access the information we hold about you
• Request corrections to inaccurate information
• Request deletion of certain data
• Opt out of non-essential communications
To exercise these rights, contact us using the information below.
7. Cookies & Tracking Technologies
Our website may use cookies to:
• Improve loading speed and performance• Remember user preferences
• Analyze site traffic
You may disable cookies in your browser settings, but some features may not function properly.
8. Third-Party Links
mhatmedride.com may contain links to external websites. MHAT is not responsible for the privacy practices or content of those third-party sites.
9. Children’s Privacy
Our services are not directed toward children under 13. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.
”11. Contact Information
Medical Health Appointment Transport LLC (MHAT)Tonopah, Arizona
Website: mhatmedride.com
Email: Admin@mhatmedride.com
Phone: (623) 309-7825